ARI Business Management Systems

Customer Service Ticket System

Scale and streamline your customer service

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Easily scale and streamline your customer service and drastically improve your customer's experience.

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Why

Track tickets better and improve support process

Improve ticket resolution and save time with automation

Reduce chaos with better organization and queueing

Gain agent productivity with a simple interface

Features

Omni-channel

Lets you do online ticket management via various channels like mail, phone and live chat, to give your customer a personalized support experience.

SLA management

Get overdue alerts and notices on missed due dates, and priority escalation. Create an unlimited number of SLA Plans and assign them to help topics, departments or ticket filters.

Workflows

Manage trouble ticket workflows by merging similar tickets, cloning already existing tickets, thus making the work of your support agents fast and accurate.

Dashboard

Organize and categorize your tickets based on priority, type of ticket etc. to simplify your support process.

Escalation

Escalate tickets automatically when required and make sure your SLAs are constantly on target.

Reporting

Measure your support by gathering help desk analytics and support staff analytics to enhance your trouble ticket management.

Knowledge base

Reduce ticket incoming count by giving access to all information through the detailed knowledge base and FAQ system.

Collision avoidance

Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses.